Terms and Conditions

1. PRICES

1.1. Please note that all prices for the services provided by snowbunting are in Icelandic krona (ISK). As a local operator, Snowbunting cannot be responsible for currency fluctuations and or additional fees outside its control that may be applied such as bank transfer fees, credit card fees and etc.

1.2. We also refund in Icelandic Krona (ISK). Snowbunting can not be held liable for any loss due to fluctuations in currency exchange rates during transactions, nor any third party transaction fees that may occur at the time of payment and/or refund. Keep in mind that your card issuer may charge you a foreign transaction fee.

1.3. All prices shown on our (mobile) website are based on current prices. All prices mentioned on our (mobile) website include value-added tax in Iceland. Snowbunting reserves the right to alter or change already published prices on the website without prior notice in the event of currency fluctuation, government taxes, or any such costs increases that are outside Snowbuntings control. Prices are guaranteed against any surcharge after an invoice has been issued, unless the increase is due to government laws or currency changes and amounts to 5% of the tour price or more. The amounts that exceed 5% will be charged and clients will be entitled to cancel their booking with a full refund if the surcharge exceeds 10%. Any increase due to changes in government laws, i.e. tax changes will be added to the invoice.

 2. PICK-UP & DROP-OFF SERVICES

2.1. You as the traveler are responsible for your pick-up, this includes providing Snowbunting with your pick up location in time as well as being ready at the correct time for the pick-up for your tour. Snowbunting will provide you with information about your pick up time on your voucher which is provided upon booking. If you are unsure where the pick-up and drop-off location is, then  email to info@snowbunting.is

2.2. Please note that missing the pick-up does not entitle you to a refund of the price paid for the services. You are responsible to be ready for pick up at the assigned pick-up point from the start of the pick-up time.

3. MEETING US ON LOCATION

3.1. If you are planning to meet us on location for your tour then please be sure that this can be arranged. For most of snowbuntings tours, it is not possible to meet us on location. Pease email info@snowbunting.is for further inquiries.

3.2. You as the traveler are responsible for arriving at the meeting point in time for your tour.  This includes being ready at the correct time at the correct location in time for your adventure tour given that you have gotten written approval to meet on location from snowbunting

3.3. Please note that if you do not arrive in time for your tour and/or are late to the meeting point of the tour, that is to say, you do not arrive to the correct meeting point at the correct time for your adventure tour then you are not entitled to a refund of the price paid for the services.

4. EXTRAS & RENTAL GEAR.

4.1 Extras and rental gear can both be added upon booking your tour as well as afterward if it is made no later than 24 hours before your tour departure time and availability of extra’s allows. If you have already made a reservation with us and would like to add any extras and/or rental gear to your reservation, you can email info@snowbunting.is

4.2. Please note that all extras and rental gear reservations fall under the same cancellation terms as the tour purchased. This includes single supplements, hiking shoes, waterproof jacket and pants, etc. After the tour departure, the extras become non-refundable. Please see section 14 for details on the cancellation policy.

4.3. Safety equipment needed for each tour is provided by Snowbunting and is not classified as rental gear.

5. TRAVEL INSURANCE

5.1. As with all world travel, we strongly recommend that you purchase a travel insurance policy in your home country that covers your cost should you have to cancel your travel reservation with short notice. This kind of travel insurance is not expensive and frequently covers other risks. Having travel insurance is always a good idea when traveling around the world.

6. ICELANDIC WEATHER AND CONDITIONS

6.1. All adventure trips and outdoor activities are dependent on weather and general conditions. Snowbunting reserves the right to alter routes, itineraries, departure times and or cancel your trip without prior notice with your safety in mind.

6.2. The weather can change fast in Iceland and with it, conditions change. Our guides are specially trained to deal with changing conditions and their number one priority is to make decisions with your safety in mind. Please be aware of this and respect your guide’s authority to do so. This is especially valid for winter travel in Iceland.

6.3. Snowbunting can not be held responsible for any loss, damage, accident, injury, sickness, schedule change or other factors due to weather, strike, natural disasters or any other cause beyond Snowbuntings control. Snowbunting acts in good faith and cannot be held responsible for defaults or delays of organizations that are not a part of the Snowbunting organization such as individual agencies, hotels, other tour operators, airlines, guides, restaurants or any other outside individual.

6.4. In the case of any changes to flights (domestic and international), the passenger is responsible for any additional costs incurred as a result of such changes (i.e. additional hotel nights, meals, transfers, etc.), at the time provided. We, therefore, advise all customers to have comprehensive travel insurance to meet all contingencies.

7. CLOTHING

7.1. Appropriate footwear and suitable outdoor clothing must be worn. We reserve the right to refuse participation to customers who are dressed inappropriately or with inappropriate footwear since this will put the client’s well-being and the wellbeing of other clients and safety at risk. In such cases, full cancellation charges apply.

8. LUGGAGE

8.1. Please note that Snowbunting cannot be held responsible for damaged luggage while on tour.

9. ASSUMED RISK & OUTDOOR ACTIVITIES

9.1. Guests/Clients are advised that all activities are undertaken entirely at their own risk and they must always behave in a fit and proper manner in accordance with Snowbuntings or its partners’ guidelines and must take proper responsibility for their own safety. All adventure tours and outdoor activities carry inherent risks and Snowbunting or its partners do not assume any responsibility for accidents that are caused by its customers or can be traced to their own actions or are caused by factors outside of human control (Force majeure). With the purchase of your tour you agree to these conditions, understand its implications and accept responsibility for your participation in your trip. Depending on the excursion, you may be requested to sign an additional liability release.

9.2. Our guides reserve the right to refuse participation to any customer who they believe will not be able to complete the tour because of their physical condition, injury or illness. In such cases, full cancellation charges apply.

9.3. We reserve the right to refuse participation to clients that are being physically or verbally abusive, or if they pose a threat to staff members or fellow travelers in any other way. In such cases, full cancellation charges apply.

10. ALCOHOL AND DRUGS:

10.1. We reserve the right to refuse participation to clients we believe are under the influence of alcohol or drugs, in such circumstances, no refund shall be given. Our guides reserve the right to refuse participation to any customer whose conduct or manner is likely to cause offense, upset or put other passengers in danger. In such cases, full cancellation charges apply.

11. REVIEWS & FEEDBACK

11.1. Snowbunting welcomes all feedback, both positive as well as negative as it helps us improve our overall services, and performance. We would greatly appreciate it if you could share your tour experience with us.

Please note that all complaints must reach Snowbunting within 14 days from the completion of your tour. Otherwise, possible compensation is not valid.

12. TERMS OF PAYMENT

13.1. Snowbunting accepts most major credit and debit cards. Purchases made via credit/debit card will go through Valitor. Snowbunting requires the full amount at the time of booking unless specifically stated.

13. GOVERNING LAW AND JURISDICTION

13.1. This agreement shall be exclusively governed by and construed in accordance with Icelandic law.

13.2. Any disputes arising out or in connection with this agreement shall exclusively be submitted to and dealt with by the district court of Reykjavík.

CANCELLATION POLICY

All cancellation fees held by Snowbunting are only intended to cover our direct cost of amending and/or canceling your reservation. By accessing, browsing, using and/or completing a reservation through our (mobile) website you acknowledge and agree to have read, understood and agreed to be legally bound to the cancellation policy as set out below. No contract between the customer and Snowbunting shall come into existence until Snowbunting receives full payment and issues a confirmation invoice. The customer making the booking accepts these conditions on behalf of all members of their travel party and is responsible for payment due from the party in entirety.

All communications relating to these terms and conditions (in particular any requests to cancel or amend your tour arrangements) must be from the lead traveler of each reservation and processed through email to info@snowbunting.is and sent by the lead traveler. Once delivered the amendment and/or cancellation needs to be confirmed by Snowbunting before further action can be taken. If reimbursement is in order, then it shall be made in accordance with all procedures and processed as quickly as possible, and the stipulated amount will be transferred to the same credit card that was used upon booking. Please note that we can not be responsible for delays of the delivery of the reimbursement to your account once it has been processed on our end. For tours purchased through another vendor please reach out to the vendor directly with your refund and/or cancellation request. The cancellation policy applies to the original booking departure date the tour has been booked for.

14. CANCELLATION FEES & CHARGES

14.1. Changing the number of people in a booking to a smaller number is considered cancellation for the change in number of participants. Such cancellations are subject to cancellation fees as per the below.

 As we start to incur costs from the time the contract is confirmed we will apply cancellation charges as shown below from the time when written notification of the cancellation is received:

14.1. CANCELLATIONS

More than 14 days’ notice – 90% refund

Less than 14 days’, more than 48 hours notice – 50% refund

Less than 48 hours’ notice – No refund

Cancellations with more than 14 days’ notice before trip departure:

You will be refunded 90% of the total tour price. 10% is non-refundable, as this represents our direct cost of booking and preparing your tour.

Cancellations with less than 14 days’ notice, but more than 48 hours before trip departure:

You will be refunded 50% of your total tour price. 50% is non-refundable, as this represents our direct cost of canceling any arrangements made for your tour.

Cancellations with less than 48-hours’ notice before trip departure:

No refund will be given if tours are canceled with less than 48 hours’ notice, as Snowbunting will be charged for all costs such as guides, transport etc.

Extras and rental gear, booked as part of a tour fall under the terms as stated here above. 

14.2. Cancellations of Private & Customized Tours

More than 14 days’ notice – 90% refund

Less than 14 days’, more than 72 hours’ notice – 50% refund

Less than 72 hours’ notice – No refund

Cancellations of Private & Customized Multi-day Tours made with more than 14 days‘ notice (prior to departure):

You will be refunded 90% of the total tour price. 10% is non-refundable, as this represents our direct cost of booking and preparing your tour.

Cancellations of Private & Customized Multi-day Tours with less than 14 days’ but more than 72 hours notice:

You will be refunded 50% of your total tour price. 50% is non-refundable, as this represents our direct cost of canceling any arrangements made for your tour.

Cancellations Private & Customized Multi-day Tours with less than 72 hours‘ notice:

No refund will be given if canceled with less than 72 hours‘ notice, as snowbunting will be charged for all costs such as guides, transport, accommodation, etc.

15. Filling booking information correctly

15.1. Please make sure to fill in and/or provide all necessary details upon booking your tour/s. Once you have completed the booking process a booking confirmation will follow, containing your booking number and the voucher/s for the services booked. The voucher will be your proof of payment so please bring it with you on the day of your tour. Please note that you are responsible for carefully checking all details on your confirmation and related travel documents to ensure that they are correct. In the event of a discrepancy, such as booking mistakes where the wrong date and/or an incorrect number of participants was booked please contact us immediately at info@snowbunting.is  as it may not be possible to make amendments to your reservation when it gets closer to your departure date. Snowbunting cannot be responsible for mistakes in the booking process.